Sunday, November 22, 2009

Smoking Is Bad For Your Mac - ?!?


According to the Apple store - by smoking, the warranty on your apple product is rendered void. Some of the interesting explanations from Apple:

  • Apple employees refuse to work on a machine due to "Health risks of second-hand smoke"!?
  • A smoker's Mac is referred to as "Contaminated Environment" / "Bio-Hazard".
  • The system is beyond economical repair due to tar from cigarette smoke.

Stop making excuses and get to work, you idiots!

I don't care how many examples people have about them finding tar inside a computer. If it's under warranty, you fix the damn thing! Or include this nonsense in the Terms of Use and make sure you inform the user when he is making the purchase. How about putting a No Smoking sign on all the Macs!

You don't make someone buy extended warranty and then say "err.. sorry, it's void because you smoke. Guess I forgot to mention that part"

Below are two incidents that have been reported in The Consumerist.

I took my mid 2007 apple macbook (black) into the Jordan Creek Apple Store in West Des Moines, Iowa, on Saturday, April 25th, because I had been experiencing some issues with it overheating, and figured the fan was bad. After some initial testing, they took the computer in for work under my Applecare plan, which has over a year remaining on it.

Today, April, 28, 2008, the Apple store called and informed me that due to the computer having been used in a house where there was smoking, that has voided the warranty and they refuse to work on the machine, due to "health risks of second hand smoke".

Not only is this faulty science, attributing non smoking residue to second hand smoke, on Chad's part, no where in your applecare terms of service can I find anything mentioning being used in a smoking environment as voiding the warranty.

Another one:

I bought an iMac for my son (for school) along with the extended Applecare warranty. A month ago, it quit working. My son took it to the authorized Mac service center. The "tech" informed him it would be ready in 48-72 hours. Five days go by and he's heard nothing, so I called. They informed me that his computer can't be worked on because it's contaminated.

When I asked for an explanation, she said he's a smoker and it's contaminated with cigarette smoke which they consider a bio-hazard! I checked my Applecare warranty and it says nothing about not honoring warranties if the owner is a smoker. The Applecare representative said they defer to the technician and my son's computer cannot be fixed at any Apple Service Center due to being listed a bio-hazard.


2 Opinions:

Happy Kitten said...

if only the non-smokers were as passionate /vocal as you :)

L o r d R a j said...

Hey, Happy.

In my opinion, they are vocal enough. Any more vocal, and I will have to become a serial killer.